| 16297 Quotes Found |
The product is what your customer feels as he walks out of your business. What he feels about your business, not what he feels about the commodity.
The deepest principle in human nature is the craving to be appreciated. – William James
Calibrated questions make your counterpart feel like they’re in charge, but it’s really you who are framing the conversation.
…when our work is informed by research and professional expertise… it gains power and resonance when we remove the mask and imbue it with a vulnerable sharing about why it matters to us.
The link is clear – do more to get more – and the system encourages, rather than discourages, improvement.
…speak and answer questions as often as possible; while it may seem like you’re repeating yourself, in reality you will be reinforcing a strategic message.
Periodically audit the processes around you and look for ways to either kill or improve them to free up your employees’ time where you can.
The truth is, nobody’s interested in the commodity. People buy feelings.









