Quotes

Hooked, Page 153

Once users have invested the effort to acquire a skill, they are less likely to switch to a competing product.

Hidden Potential, Page 153

Instead of only looking for geniuses where we expect to find them, we can reach humanity’s potential by cultivating the genius in everyone.

Managing Up, Page 153

Organizations are notorious for promoting people for all the wrong reasons… for technical skills instead of managerial skills.

Give and Take, Page 153

Regardless of their reciprocity styles, people love to be asked for advice. Giving advice makes takers feel important, and it makes givers feel helpful.

Team of Teams, Page 153

Education requires fundamental understanding, which can be used to grasp and respond to a nearly infinite variety of threats; training involves singular actions, which are useful only against anticipated challenges.

Courage is Calling, Page 153

…cynicism is cowardice. It takes courage to care. Only the brave believe, especially when everyone else is full of doubt.

Radical Candor, Page 153

A strong leader has the humility to listen, the confidence to challenge, and the wisdom to know when to quit arguing and to get on board.

What Got You Here Won’t Get You There, Page 153

The ability to make a person feel that, when you’re with that person, he or she is the most important (and the only) person in the room is the skill that separates the great from the near-great.

Think Like a Champion, Page 153

…if you set your own standards, acknowledge your own value, and remain positive from the inside out, you will be heading in the right direction for a very promising future.

Managing Up, Page 153

A manager’s job requires a different skill set that that of a technical contributor. A manager’s job is to manage the people, process, and resources.