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…by adding complexity to the rules we use to structure our communication, the actual amount of information required by the interactions can be reduced.

…clever protocols that take into account the structure of the information being communicated can perform much better than naïve approaches. – Claude Shannon

…if you deal with clients, an optimized client communication protocol will be crucial in your journey to move past the hyperactive hive mind workflow.

By depersonalizing communication, you may have many more options to optimize it.

…your most powerful tool in any verbal communication is your voice. You can use your voice to intentionally reach into someone’s brain and flip an emotional switch.

You can be very direct and to the point as long as you create safety by a tone of voice that says I’m okay, you’re okay, let’s figure things out.

Mirroring, also called isopraxism, is essentially imitation… It can be done with speech patterns, body language, vocabulary, tempo, and tone of voice.

…no communication is always a bad sign.

…new information and communications technologies – which can substitute for labor – play a larger role in compensation shifts than does foreign trade.

…understanding your co-workers is kind of a pre-requisite to success. You’re not going to make it without their help, so you have to learn how to talk to them and how to appreciate them. – Gordon Bethune