 |
To deal with issues you first must be aware that they exist.
|
53 |
 |
When you do hear about trouble, first ask what the person is doing about it. Then ask for suggestions on how you can help.
|
56 |
 |
As W. Edward Deming and many others have said, ‘Trust but verify.’
|
58 |
 |
…data is almost always correct. It is important to go deeper when the story and the data do not match.
|
58 |
 |
The higher you go in the organization, the less access you will have to the full story and all of its details.
|
59 |
 |
Many people are aware of their weak points, but hearing about it from others can cloud a leader’s judgment in sorting through the results.
|
66 |
 |
Confronting people with performance issues is difficult. Talking to people about what they are doing wrong evokes the feeling of being in conflict. Leaders, too, are susceptible to the flight or fight syndrome.
|
72 |
 |
As a leader, it is important to listen to your inner wisdom. If something is upsetting you, it is almost certainly upsetting others.
|
81 |
 |
It is a leadership mistake to recognize just effort. It is more important to recognize when success is achieved.
|
98 |
 |
It is important for the exceptional leader to always keep an eye on the horizon.
|
103 |
