 |
The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.
|
201 |
 |
Great teams also pride themselves on being able to unite behind decisions and commit to clear courses of action even when there is little assurance about whether the decision is correct.
|
208 |
 |
…asking ‘how’ tends to reduce polarization, setting the stage for more constructive conversations about action.
|
173 |
 |
Kids might be better off learning about careers as actions to take rather than as identities to claim.
|
230 |
 |
Our happiness often depends more on what we do than where we are. It’s our actions – not our surroundings – that bring us meaning and belonging.
|
240 |
 |
A basic fact about negotiation, easy to forget in corporate and international transactions, is that you are dealing not with abstract representatives of the ‘other side,’ but with human beings.
|
20 |
 |
On many occasions an apology can defuse emotions effectively, even when you do not acknowledge personal responsibility for the action or admit an intention of harm.
|
35 |
 |
You will satisfy your interests better if you talk about where you would like to go rather than about where you have come from…
|
54 |
 |
As a negotiator, you will almost always want to look for solutions that will leave the other side satisfied as well.
|
74 |
 |
It is usually easier… to refrain from doing something not being done than to stop action already underway. And it is easier to cease doing something than to undertake an entirely new course of action.
|
79 |
