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…emotionally, it’s hard to get validation for a new self without making shifts in our social relationships.
|
122 |
 |
The full emotional and cognitive complexity of the change process can only be digested with moments of detachment and time for reflective observation.
|
148 |
 |
In the moment, we often believe that our emotions will not subside until they’re satisfied. This turns out not to be true.
|
142 |
 |
It is difficult to make a critical business decision when you are… emotionally entangled in the issue…
|
178 |
 |
…data-driven emotional intelligence – the willingness to ignore conventional wisdom, gather facts in an objective, hardheaded manner, and face up to the full implications of those facts in both marketing and human terms.
|
184 |
 |
…the emotional, cognitive, and social factors that support exaggerated optimism are a heady brew, which sometimes leads people to take risks that they would avoid if they knew the odds.
|
263 |
 |
In addition to improving the emotional quality of life, the deliberate avoidance of exposure to short-term outcomes improves the quality of both decisions and outcomes.
|
339 |
 |
Decision makers know that they are prone to regret, and the anticipation of that painful emotion plays a part in many decisions.
|
347 |
 |
…people expect to have stronger emotional reactions (including regret) to an outcome that is produced by action than to the same outcome when it is produced by inaction.
|
348 |
 |
We spend much of our day anticipating, and trying to avoid, the emotional pains we inflict on ourselves.
|
351 |
