 |
Even though many managers – and employees – would like to ignore emotions, pretending that such ‘messy’ things do not belong in the workplace, such studied ignorance is a dangerous gamble.
|
031 |
 |
In self-protective mode, inner work life is dominated by fearful emotions, negative perceptions of the work environment, and stunted motivation.
|
108 |
 |
…feelings can be likened to muscles – the more intensively you stay with the exercise, closing the door on escape, the more emotional heavy lifting you can do.
|
104 |
 |
Strange emotions, reactions, and potentially perilous ideas emerge when you become fixated on a new, shiny competitor on the horizon.
|
188 |
 |
A tribe that communicates more quickly, with alacrity and emotion, is a tribe that thrives.
|
052 |
 |
Nuance can transform a simple functional transaction into an emotional experience.
|
023 |
 |
By making a caring, emotional connection, the best leaders go beyond good listening.
|
061 |
 |
Where negative emotions help us see trees, positive ones reveal forests.
|
106 |
 |
Negative emotions offer us feedback on our performance, information on what’s working and what’s not, and hints about how to do better.
|
108 |
 |
We undervalue the ’emotional labor’ of being the boss.
|
004 |
