Categories

…emotional labor is not just part of the job, it’s the key to being a good boss.

…when everyone on your team is able to bring the best of what they’ve got mentally, emotionally, and physically to their work, they are more fulfilled in their jobs, they work better with one another, and the team gets better results.

If you have a truly emotional upset in your life, stay home for a day… Mental-health days should be taken more seriously than they are.

When somebody is frustrated or angry or upset enough about a situation at work that they react emotionally, this is your cue to keep asking questions unit you understand what the real issue is.

Part of your job as a boss (and as a human being) is to acknowledge and deal with emotional responses, not to dismiss or avoid them.

Relationship businesses… have relied heavily on the emotional bond between broker and client. They are ripe for change.

…fair process signals to people that there is a level playing field and that leaders value employees’ intellectual and emotional worth despite all the change that may be required.

…every one of us can serve others, whether by meeting their physical needs or their emotional ones.

In career transitions, the basic assumptions that typically prove most resistant to change concern our emotional relationships with institutions, our benchmarks for success, and our preconceived notions about viable work arrangements.

…in the name of rationality, we make the wrong choice. The lesson is not to throw reason to the wind. It is to trust emotional information, even when we can’t articulate what our gut is telling us.