 |
To help counter… natural tendencies, it’s important to explicitly tell users up front that you want their honest feedback, even if it’s negative.
|
155 |
 |
The point of user testing is not to make ourselves feel good; the point is to get objective feedback back from real customers.
|
157 |
 |
There are three distinct elements of your product that users will give you feedback on: functionality, UX, and messaging.
|
161 |
 |
The first time you revise your product based on customer feedback, you don’t always get it perfect.
|
172 |
 |
…what customers say they will do and what they actually do can be quite different – and actual customer behavior trumps customer opinions any day.
|
175 |
 |
The key [to remote work] is defining the mission… crafting the motivation 3.0 work environment… and establishing metrics to measure success and feedback loops to course-correct.
|
140 |
 |
Praise and positive feedback are much less corrosive than cash and trophies.
|
67 |
 |
The more feedback focuses on specifics – and the more the praise is about effort and strategy rather than about achieving a particular outcome – the more effective it can be.
|
68 |
 |
Deliberate practice is characterized by several elements… it can be repeated a lot; feedback on results is continuously available; it’s highly demanding mentally… and it isn’t much fun.
|
66 |
 |
Feedback? At most companies this is a travesty, consisting of an annual performance review dreaded by the person delivering it and the one receiving it.
|
73 |
