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Who has control in a conversation, the guy listening or the guy talking? The listener, of course. If you want to maintain maximum control and leverage – and you do, of course – let your adversary do the talking.
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107 |
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…when was the last time you focused on your listening skills just for practice? You must listen to every word just as closely as a trial lawyer listens to every word of testimony…
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152 |
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First just listen with the most open possible mind. Don’t judge. That comes later.
|
152 |
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If we take notes, we’re listening, which is good, and we’re not talking, which is equally good. No talking!
|
153 |
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…always, always, remember the other person’s name. Nothing is sweeter to someone’s ears than their own name.
|
155 |
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…people don’t have to get their way in a discussion. They just have to be heard, and to know that their input was considered and responded to.
|
95 |
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Listening well is more than a matter of talking less. It’s a set of skills in asking and responding. It starts with showing more interest in other people’s interests rather than trying to judge their status or prove our own.
|
156 |
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Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart.
|
158 |
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The power of listening doesn’t lie just in giving people the space to reflect on their views. It’s a display of respect and an expression of care.
|
159 |
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Listening is a way of offering others our scarcest, most precious gift: our attention.
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159 |
