 |
Perhaps the best strategy to adopt while the other side lets off steam is to listen quietly without responding to their attacks, and occasionally to ask the speaker to continue until he has spoken his last word.
|
34 |
 |
The need for listening is obvious, yet it is difficult to listen well, especially under stress of an ongoing negotiation.
|
36 |
 |
It has been said that the cheapest concession you can make to the other side is to let them know that they have been heard.
|
37 |
 |
If [your opponents] feel personally threatened by an attack on the problem, they may grow defensive and may cease to listen. This is why it is important to separate the people from the problem.
|
56 |
 |
…at the moments when assessors must decide on someone’s potential, listening for clues about what could go right can be as delicate as trying to pick up baby’s heartbeat through the muffled layers of heavy winter clothing.
|
152 |
 |
…aggressive listeners gain authority by being incredibly attentive to other people.
|
224 |
 |
…great talent scouts are great listeners – and there isn’t anything passive about the way they size other people up.
|
242 |
 |
When the parties refuse to talk, refuse to listen, refuse to even meet, then the odds are high that the conflict will only continue.
|
207 |
 |
It is possible to learn when to listen to that powerful onboard computer [our brain] and when to be wary of it.
|
15 |
 |
…when people talk, we listen to their words and watch their eyes in order to pick up on all those expressive nuances…
|
218 |
