 |
You can learn almost everything you need… simply by watching and listening, keeping your eyes peeled and your ears open, and your mouth shut.
|
50 |
 |
A trap into which many fall is to take what other people say literally.
|
77 |
 |
You have to open up your established pathways and embrace more intuitive and nuanced ways of listening.
|
219 |
 |
…recognition is vitally important to employees and that employees listen carefully to every word that is said when it is given.
|
338 |
 |
We pay careful attention in moments that matter most to us. But amid the din and distraction of work life, poor listening has become epidemic.
|
227 |
 |
Don’t always feel compelled to fill the silence with conversation. Stop and watch and wait and listen.
|
215 |
 |
When you get into a regular rhythm of listening to customers, it can remind you why you’re working so hard in the first place.
|
224 |
 |
Good interviewers excel at listening closely to what customers say, repeating statements to ensure understanding, and asking additional probing questions to illuminate the problem space.
|
37 |
 |
Complacent people will rarely listen unless information comes at them multiple times, and with some emotional pull. They will not listen unless the situation is put into a context that seems relevant to them.
|
121 |
 |
Forced to listen… you are more likely to feel annoyed than to develop any sense of true urgency.
|
121 |
