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How to Change Things when Change is Hard

By Chip Heath, Dan Heath

Year Published: 2010
ISBN-13: 978-0-385-52875-7
Categories: Change, Influence, Results

93 Quotes Found

Quote Image Quote Page Number

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…decision paralysis can be deadly for change – because the most familiar path is always the status quo.

53

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Big-picture, hands-off leadership isn’t likely to work in a change situation, because the hardest part of change – the paralyzing part – is precisely in the details.

53

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Inertia and decision paralysis will conspire to keep people doing things the old way.

56

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Change begins at the level of individual decisions and behaviors, but that’s a hard place to start because that’s where the friction is.

56

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When you want someone to behave in a new way, explain the ‘new way’ clearly. Don’t assume the new moves are obvious.

60

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If you’re leading a change effort, you need to remove the ambiguity from your vision of change.

62

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Until you can ladder your way down from a change idea to a specific behavior, you’re not ready to lead a switch.

63

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Clarity dissolves resistance.

72

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We’re all loophole-exploiting lawyers when it comes to our own self-control.

86

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You need a black-and-white goal… an all-or-nothing goal, and it’s useful in times when you worry about backsliding.

86