Book Titles

…if we are wrong in understanding the problem, our solutions won’t work.

Group think is innate in all human endeavors; the only question is how hard you work to be intellectually honest.

Once you start examining and pulling a problem a part, the perspective often changes the range of possibilities.

You don’t need to be right all the time to succeed if you can admit quickly when you’re wrong. This will set you apart from the majority of people…

The alternative strategy is to declare and constantly reinforce that customer success is the business of the entire company, not merely one department.

Since every business leader’s job is to increase the value of the enterprise, you might assume they’d all be obsessed with growth. But you’d be wrong.

Behavior is informed, if not driven, by expectations.

Goals are powerful: they change behavior.

We can theorize all we want, but ultimately, we all learn best by doing.

…if possible, always own your distribution rather than delegate it to a third party. Nobody cares about selling your product more than you.