Book Titles

If you succeed in building and protecting a strong culture, it will simultaneously attract people who admire the culture while repelling those who find it distasteful.

Culture results from consequences, good and bad, as well as from the lack of consequences.

Many companies are plagued by good execution within individual silos but terrible execution across silos.

…expecting everyone to stay in their silos enforces rigid power structures and encourages leaders to hoard power within their fiefdoms.

Trust is foundational to team effectiveness – it’s impossible to overstate how important it is.

Trust never just happens – it needs to be earned and developed. Everyone has to aim for it and work on it constantly.

To build trust in organizations, leaders must be trustworthy. You can’t simply demand trust from anyone, including your direct reports. You have to earn it.

If you say you have somebody’s back, then do. Words have consequences. People trust a straight shooter.

Making mistakes is tolerable a s long as you acknowledge it and seek to fully address the situation until you find the solution.

The faster we all face our demons and correct ourselves, the better off the business will be. But that can only happen in an environment of safety and trust.