Book Titles

We can’t see in ourselves what we can see so clearly in others.

Without meaning to, we are basking in hollow praise, which makes us hollow leaders.

Whatever the reasons, refusing to apologize causes as much ill will in the workplace (and at home) as any other interpersonal flaw.

…if you put all your cards in someone else’s hands that person will treat you better than if you kept the cards to yourself.

Apologizing is one of the most powerful and resonant gestures in the human arsenal – almost as powerful as a declaration of love.

When you declare your dependence on others, they usually agree to help.

The reality for leaders… is that in the past very bright people would put up with disrespectful behavior, but in the future they will leave!

…that’s the chilling effect of not saying thank you. You create a problem where none should exist.

Gratitude is a skill that we can never display too often.

A leader who cannot shoulder the blame is not someone we will follow blindly into battle.