Book Titles

…change is not a one-way street. It involves two parties: the person who’s changing and the people who notice it.

Treat every piece of advice as a gift or a compliment and simply say, ‘Thank you.’

…interpersonal behavior is the difference-maker between being great and near-great, between getting the gold and settling for the bronze.

Even though we may be able to deny our problems to ourselves, they may be very obvious to the people who are observing us.

As human beings we almost always suffer from the disconnect between the self we think we are and the self that the rest of the world sees in us.

Some of the best feedback comes from what you observe. If you accept it and act on it, it’s no less valid than people telling you the same thing at point-blank range.

We should be on high alert when we hear ourselves make self-deprecating remarks – because they might be giving us feedback about ourselves.

Anybody can change, but they have to want to change – and sometimes you can deliver that message by reaching people where they live, not where they work.

Feedback tells us what to change, not how to do it. But when you know what to change, you’re ready to start changing yourself and how people perceive you.

…it is impossible to resist a heartfelt apology.