Book Titles

We make destructive comments without thinking – and therefore without noticing or remembering. But the objects of our scorn remember.

…once the comment leaves your lips, the damage is done and it’s very hard to undo. You can’t take it back. No matter how fervently you apologize…

When you start a sentence with ‘no,’ ‘but,’ ‘however,’ or any variation thereof, no matter how friendly your tone…, the message to the other person is You are wrong.

Being smart turns people on. Announcing how smart you are turns them off.

When you get angry, you are usually out of control. It’s hard to lead people when you’ve lost control.

…anger is rarely someone else’s fault. It’s a flaw that’s solely our own.

If you keep your mouth shut, no one can ever know how you really feel.

…paying attention to what we say is a great indicator of what we’re doing to turn people off.

Intentionally withholding information is the opposite of adding value. We are deleting value. Yet it has the same purpose: To gain power.

The problem with not sharing information – for whatever reason – is that it rarely achieves the desired effect.