|
|
Denial:
…data-driven emotional intelligence – the willingness to ignore conventional wisdom, gather facts in an objective, hardheaded manner, and face up to the full implications of those facts in both marketing and human terms.
|
184 |
|
|
Denial:
Looking facts in the face is essential to avoiding denial, and before you can do so, you must ascertain what the ‘facts’ are.
|
193 |
|
|
Denial:
Despite the best efforts of psychologists, sociologists, and management consultants, denial will remain a pitfall of business life.
|
204 |
|
|
Denial:
To think that even the most persuasive advice, studies, or cautionary tales can eliminate the all-too-human proclivity to shield one-self from bad news would itself be an exercise in denial.
|
204 |
|
|
Denial:
…the time to deal with denial is right now, this very day. Don’t wait for a crisis. It will be too late.
|
205 |
|
|
Denial:
During crisis, companies don’t suddenly change. They are what they are, only more so.
|
206 |
|
|
Denial:
No matter how brutal those facts may be, ignoring, dismissing, rationalizing, or twisting them will not make them less so.
|
207 |
|
|
Denial:
Simply being aware that you and your company are capable of lying to yourselves and tailoring facts to fit your preconceptions is important. You can’t avoid blind spots when you drive.
|
207 |
|
|
Denial:
The room changes, the feeling changes the geography changes, in the presence of a man or woman with power. They see the world through a different lens from the rest of us.
|
207 |
|
|
Denial:
[People with power] don’t really know as much as they think about their own organization because people stop telling them the truth.
|
207 |
