Book Titles

…the thought behind an incentive often carries symbolic significance and taps into a variety of social forces that carry a lot of weight, much more so than the face value of the incentive itself.

…if you’ve done your work with both personal and social motives, symbolic awards take on enormous value.

Don’t wait until people achieve phenomenal results. Instead, reward small improvement in behavior.

When polled, employees reveal that their number one complaint is that they aren’t recognized for their notable performances.

…it’s important to remember that behavior is the one thing people have under their control.

…if you reward the actual steps people follow, eventually results take care of themselves.

When behaviors are out of whack, look closely at your rewards. Who knows? Your own incentive system may be causing the problem.

Punishment far from guarantees the mirror effect of positive reinforcement.

…you send a powerful message about your values when you do hold employees accountable.

Rarely does the average person conceive of changing the physical world as a way of changing human behavior.