Book Titles

Thanks for the Feedback
The Science and Art of Receiving Feedback Well

By Sheila Heen

Year Published: 2014
ISBN-13: 978-0670014668
Categories: Feedback, Leadership, Management

159 Quotes Found

Quote Image Quote Page Number

Thanks for the Feedback:

As you notice your story about what the feedback means, don’t worry about whether it’s true or false, right or wrong, sensible or crazy; for now, just listen to it.

170

Thanks for the Feedback:

Our mind takes what was said and immediately tells a story. It’s important to peel back that story and ask yourself, what exactly was the feedback?

170

Thanks for the Feedback:

So, are you overreacting to the current feedback? Yes and no. Yes, your emotional reaction is out of proportion, and when you calm down you will be able to see that.

171

Thanks for the Feedback:

Figuring out what the feedback is actually about, and then doing something about it, takes work, but becomes easier when you realize that you need to work on one or two discrete things, and not everything.

173

Thanks for the Feedback:

…when we think about the consequences of feedback, the goal is not to dismiss them or pretend they don’t matter. The goal is to right-size them, to develop a realistic and healthy sense of what might happen and respond…

176

Thanks for the Feedback:

Anything that helps you see a dark situation from a different point of view is beneficial.

176

Thanks for the Feedback:

Of course, you can also solicit actual advice from a friend. …Some friends are better than others at offering this kind of support, but anyone who’s not you is a good start.

177

Thanks for the Feedback:

The ability to laugh at yourself is also an indicator that you are ready and able to take feedback. Laughing at yourself requires you to loosen your grip on your identity.

178

Thanks for the Feedback:

…we care about how others see us. But… we have to accept the fact that how others see us is something we can’t control.

178

Thanks for the Feedback:

Others’ views of you may be incomplete, outdated, unfair, and based on absolutely nothing.

178