Book Titles

Your job is to ensure that the dialogue is 80/20, where your direct report is doing 80 percent of the talking, and you’re doing 20%.

As the boss, you must take the first step to keep the relationship from fraying.

Don’t underestimate the power of recognition and the effectiveness of feedback, both positive and negative.

Always give positive or negative feedback quickly, ideally within twenty-four hours. Waiting any longer than that to give positive feedback reduces its impact.

As you give positive and negative feedback, you should always criticize in private and praise in public. Never mix either of these up.

Studies show that people work harder for recognition than they do for money.

…when you have praise, always give it within earshot of as many people as possible… This fills most people up. It’s like fuel. You’re energizing them to work harder…

It’s okay to have a friendly relationship with direct reports, but you must understand the fine line between being in charge and being in the trenches.

Even though compensation is important, don’t underestimate the power of positive recognition.

Some people hold back because they fear reprisal… People also don’t raise issues because of apathy.