Book Titles

Absolute Value
What Really Influences Customers in the Age of (Nearly) Perfect Information

By Emanuel Rosen, Itimar Simonson

Year Published: 2014
ISBN-13: 978-0062215673
Categories: Information, Products, Value

60 Quotes Found

Quote Image Quote Page Number

Absolute Value:

…once an intention to buy is formed, the decision is pretty much already made.

037

Absolute Value:

When we deliberately seek information, we are more likely to use it.

037

Absolute Value:

While emotional response is often very important, for products and services that have specs quality is usually regarded by consumers as the most important consideration that should guide choices.

040

Absolute Value:

There’s always someone who stands to gain from distorting the truth – and there are angry or unreasonable people who will lie for a few bucks or for a variety of other reasons.

056

Absolute Value:

…user and expert reviews have the potential to provide essential information about quality, and help make better decisions.

056

Absolute Value:

With the rise of an alternative source of information, brands become relatively less important.

061

Absolute Value:

In reality, quality differences are often much smaller than perceived brand differences would imply.

062

Absolute Value:

…if consumers rely less on the name and more on its absolute quality, the advantage of a brand or line extension strategy is becoming less significant…

064

Absolute Value:

Most consumers are likely to find the information equilibrium that fits them – the amount of information they feel can help them make better decisions.

067

Absolute Value:

Once you can assess the absolute values of products, it becomes easier to determine if the value gap between products justifies the observed price differences.

070