Book Titles

…a note written by hand and sent through the mail is more personal and powerful for the recipient.

Because the impact of bad is stronger than good, the first rule for an effective leader is simply to avoid devaluing emotions: anger, intimidation, disparagement, and shame.

A workplace culture characterized by appreciation and high regard for employees undeniably drives higher engagement and loyalty.

The safer and more valued people feel, the more resilient they are in the face of high demand and uncertainty.

Not even the best-run organizations can avoid challenges, conflict, and stress, especially in tough economic times. But leaders at all levels can profoundly influence the way an organization responds…

Avoiding conflict typically creates more harm than communicating directly and honestly about it.

The vast majority of people tell us that they prefer depth to breadth and quality to quantity. But that’s scarcely the way we live our lives.

…our lives have been divided into smaller and smaller increments of focus. We do more things than ever, but we’ve lost control of our attention.

We’re too busy t trying to keep up even to focus on the fact that the way we’re working isn’t working.

The external obstacles to absorbed focus are greater than ever and the demands on our attention continue to increase inexorably.