Book Titles

Good Boss, Bad Boss
How to Be the Best… and Learn from the Worst

By Robert Sutton

Year Published: 2010
ISBN-13: 978-0446556088
Categories: Being a Boss, Leadership, Management

167 Quotes Found

Quote Image Quote Page Number

Good Boss, Bad Boss:

…if you can’t bring yourself to do dirty work, work with a bad cop; and if you love being tough (but compassion isn’t your thing), team up with a good cop.

206

Good Boss, Bad Boss:

…people who let go of their anger also enjoy better mental health, have lower heart rates and blood pressure, and sleep better.

207

Good Boss, Bad Boss:

No matter how necessary it may be, the people your actions hurt sometimes battle back – and may do so in mean-spirited, irrational, and humiliating ways.

207

Good Boss, Bad Boss:

…the best bosses master the fine art of emotional detachment. They learn to forgive people who lash out at them, especially those hurt by their dirty work.

207

Good Boss, Bad Boss:

If a team of world-class behavioral scientists designed a job that was optimized for turning occupants into assholes, the result would be disturbingly similar to many, if not most, boss’s jobs.

210

Good Boss, Bad Boss:

…common features of [assholes’] jobs – power, performance pressure, and exhaustion – provoke bosses to leave followers feeling disrespected, emotionally damaged, and de-energized.

210

Good Boss, Bad Boss:

Like other human beings, bosses don’t see their own flaws and do fancy themselves as better than the rest.

211

Good Boss, Bad Boss:

The best [bosses] take seriously how others judge them – and accept the uncomfortable fact that followers’ perceptions are often more valid than their own.

212

Good Boss, Bad Boss:

Bossholes’ wicked shenanigans damage performance in diverse and devastating ways.

215

Good Boss, Bad Boss:

Organizations where bossholes run rampant can suffer ruined reputations.

216