Book Titles

…as a boss, you can earn credibility with your people by demonstrating that you will go to war for them every now and then – even over fairly trivial things.

We human beings are quirky creatures, something that no boss should ever forget.

…shielding people is painful but often effective. Bosses who take the heat for their people build loyalty; when you take the heat for someone’s errors, they definitely owe you.

The best bosses don’t delay or duck difficult deeds.

Lousy bosses live in a fantasyland of denial and delusion. They are remarkably adept at inventing excuses for putting off gut-wrenching work. They may talk tough but lack the courage to confront employees…

[Bosses] realize there are times when it is wisest to do a good job of implementing a bad decision.

..there are times when every boss must do things that hurt others. But there is a big difference between what you do and how you do it.

Research… shows that dirty work does less harm when bosses add four antidotes into the mix: Prediction, Understanding, Control, and Compassion.

…good bosses express empathy and warmth when delivering bad news and implementing change.

Predictability helps people know when to relax versus when dread and vigilance are warranted – which protects them from the emotional and physical exhaustion…