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…assumptions are perhaps even more dangerous than expectations, because they’re so subtle and insidious.
It’s easy to declare victory too soon and become complacent yourself. This happens all the time. These traps are inherent in the very nature of large-scale change.
The central premise [of motivational interviewing] is that we can rarely motivate someone else to change. We’re better off helping them find their own motivation to change.
The profound power of pay should be used to encourage, not discourage, teamwork…
As a company grows, it will change. No matter how well you set your culture, keep your spirit, or slow-roll your growth, your company won’t be the same when it’s one thousand people as it was when it was ten people.
Strategic plans are statements of what we intend to do. Strategic actions are steps we have already taken or are taking which suggest our longer-term intent.
Taking responsibility for your work, your income, and your hours on earth brings a lot of confidence into your life.









