Quotes

First, Break All The Rules, Page 139

More businesses… realize that a customer who feels understood is a step closer to real satisfaction and genuine advocacy.

How to Be Happy at Work, Page 139

You can build relationships with coworkers who don’t sit in the same office as you, but it takes commitment and conscious effort.

Emotional Intelligence 2.0, Page 139

Greeting someone by name is one of the most basic and influential social awareness strategies you can adopt. It’s a personal and meaningful way to engage someone.

The Way We’re Working Isn’t Working, Page 139

To really take in and process critical feedback, it must be delivered by someone who makes us feel safe and who we believe truly has our best interests at heart.

Talent is Overrated, Page 139

…consultants have developed many additional exercises that involve people sharing personal stories or revealing their personality type… But the process can be rushed only so much.

The Heart of Change, Page 139

Honest always trumps propaganda. And honesty starts with being truthful with ourselves.

High Performance Habits, Page 139

High performers don’t need a reward or prod from others to do something, because they find it inherently rewarding.

Leaders Eat Last, Page 139

…just as money can’t buy love, the Internet can’t buy deep, trusting relationships.

How Big Things Get Done, Page 139

There are always other costs – costs that never appear on any spreadsheet – when a project spirals out of control.

Blue Ocean Strategy, Page 139

Companies that have… a dialogue with stakeholders will find that it amply repays the time and effort involved.