Quotes

Start With No, Page 14

Concentrating on what you can actually control in a negotiation – the means, not the end – simply works. The so-called contrarian suddenly becomes common sense.

Ditch the Pitch, Page 014

If you believe that you must earn the right to be heard during every moment you interact with customers, you will increase the chances that you actually will be heard.

The Speed of Trust, Page 14

Compliance regulations have become a prosthesis for the lack of trust – and a slow-moving and costly prosthesis at that.

The Effective Manager, Page 14

Generally, the more a team trusts its manager, the better the results will be, and the better the retention as well.

Feel the Fear… and Do It Anyway, Page 15

As you build your confidence in yourself… your relationship with fear will dramatically alter.

The Advantage, Page 15

When it comes to reinforcing clarity, there is no such thing as too much communication.

The Effective Manager, Page 15

…you and your directs really aren’t, and can probably ever be, a true team.

Focus, Page 15

The stronger our selective attention, the more powerfully we can stay absorbed in what we’ve chosen to do: get swept away…

Competing in the New World of Work, Page 015

…the number one lesson from the pandemic must be that we have to develop a strategy to survive similar shocks in the future…

Playing Big, Page 015

Recognizing the critic’s voice consciously is often enough to immediately snap us out its trance.