Quotes

High Performance Habits, Page 014

…high performance refers to succeeding beyond standard norms, consistently over the long term.

Courage is Calling, Page 014

[Scared versus Fear is]… an essential distinction. A scare is a temporary rush of a feeling. That can be forgiven. Fear is a state of being, and to allow it to rule is a disgrace.

The Effective Manager, Page 14

It takes even more trust building in a manager-subordinate relationship than it does with friends.

Focus, Page 14

The diving line between fruitless rumination and productive reflection lies in whether or not we come up with some tentative solution or insight and then can let those distressing thoughts go…

Start With No, Page 14

Concentrating on what you can actually control in a negotiation – the means, not the end – simply works. The so-called contrarian suddenly becomes common sense.

The Speed of Trust, Page 14

Compliance regulations have become a prosthesis for the lack of trust – and a slow-moving and costly prosthesis at that.

Ditch the Pitch, Page 014

If you believe that you must earn the right to be heard during every moment you interact with customers, you will increase the chances that you actually will be heard.

The Effective Manager, Page 14

Generally, the more a team trusts its manager, the better the results will be, and the better the retention as well.

Feel the Fear… and Do It Anyway, Page 15

As you build your confidence in yourself… your relationship with fear will dramatically alter.

The Advantage, Page 15

When it comes to reinforcing clarity, there is no such thing as too much communication.