Quotes

Dare to Forgive, Page 108

It only takes a second or two of feeling really bad – humiliated, gypped, overlooked, insulted, mistreated – to set off a lifelong feud.

Thanks for the Feedback, Page 108

Intentions are rarely explicitly stated, and even when they are, we may or may not believe them.

Grit, Page 108

Rush a beginner and you’ll bludgeon their budding interest. It’s very, very hard to get that back once you do.

What Got You Here Won’t Get You There, Page 108

It’s good to share information that helps people. Likewise, it’s good to withhold it when it harms people…

CrazyBusy, Page 108

Competition in all fields is getting stiffer as the world becomes increasingly flat.

A Sense of Urgency, Page 108

Increasingly changing environments create a need for alertness and agility, which demand a sense of urgency that must be modeled by the boss all the time.

Think and Grow Rich for Women, Page 109

Actively practicing gratitude brings you joyful results.

Accelerate, Page 109

Although we often talk about this challenge in terms of specifics … the core problem is always about people.

Thanks for the Feedback, Page 109

…treat trust and content as separate topics, because they are separate topics. Explore what might make sense about the feedback itself.

What Got You Here Won’t Get You There, Page 109

When sharing information or emotion, we have to ask is this appropriate and how much should I convey?