Quotes

Sooner Safer Happier, Page 107

Decentralize decision-making. Do not impose prescription, micro-manage, or make Highest Paid Person’s Opinion (HiPPO) decisions.

Measure What Matters, Page 107

When people understand your priorities and constraints, they’re more apt to trust you when something goes sideways.

The Progress Principle, Page 107

For optimal creative performance, go for low or moderate time pressure as a general rule – punctuated by occasional periods of focused urgency.

Start With No, Page 107

You have to be diligent and careful with all questions – with every word you utter – but the verb-led questions are almost all downside.

Sooner Safer Happier, Page 107

…transformational leadership, in the context of product development, is highly correlated with higher organization performance.

Never Eat Alone, Page 108

The thank-you note is an opportunity to reinforce a perception of continuity in a relationship and create an aura of goodwill.

Dare to Forgive, Page 108

Most violent crimes and murders occur during the flash of rage; if you can control yourself through that, you will probably not do anything disastrous.

Playing Big, Page 108

…stop thinking of criticism as a signal of a problem and start thinking of criticism as part and parcel of doing important work.

Tribes, Page 108

The secret of leadership is simple: Do you what you believe in. Paint a picture of the future. Go there. People will follow.

The Go-Giver, Page 108

…if you don’t let yourself receive, you’re refusing the gifts of others – and you shut down the flow.