Quotes

Courage is Calling, Page 101

Although fear can be explained away, it’s far more effective to replace it. With what? Competence. With training. With tasks. With a job that needs to be done.

Start With No, Page 101

The single most important fuel that you have, the most important behavior goal and habit you can develop, is your ability to ask questions.

Hooked, Page 101

…the need to feel social connectedness shapes our values and drives much of how we spend our time.

How to Be a Great Boss, Page 101

Don’t underestimate the power of recognition and the effectiveness of feedback, both positive and negative.

The Making of a Manager, Page 101

The best way to give critical feedback is to deliver it directly and dispassionately.

The Progress Paradox, Page 101

Alarmism and anger are good to the pocketbooks of advocates of all ideological stripes; consensus and optimism are bad for business.

Priceless, Page 101

A person who is risk-adverse in one situation will turn reckless in another. All it takes is a changed reference point.

The Enthusiastic Employee, Page 101

Don’t believe for a moment that stable Employers – the predictability, not just the size, of a paycheck – is ever a trivial issue for workers.

Radical Candor, Page 101

…expecting others to execute on a decision without being persuaded that it’s the right thing to do is a recipe for terrible results.

Getting to Yes, Page 101

If you must insist on a bottom line, you are not likely to explore an imaginative solution… A bottom line – by its very nature rigid – is almost certain to be too rigid.