Quotes

Focus, Page 101

A darker side of cognitive empathy emerges when someone uses it to spot weakness in others and so takes advantage of them. This strategy typifies sociopaths…

Blue Ocean Strategy, Page 101

As companies compete to embrace customer preferences through finer segmentation, they often risk creating too-small markets.

CrazyBusy, Page 101

In order to cope with the many demands of everyday life and the information overload each day brings, a person needs to be able to stop and think, to pause over one point long enough to extract what matters before moving on.

Management, Page 101

With respect to the definition of business purpose and mission, there is only one such focus, one starting point. It is the customer. The customer defines the business.

Playing Big, Page 101

Feedback doesn’t tell you anything about you; it tells you only about the person giving the feedback.

No Hard Feelings, Page 101

Why questions draw us to our limitations; what questions help us see our potential.’ – Tasha Eurich

CrazyBusy, Page 101

Life ais a powerful accelerator these days; what separates the successful from the frustrated is the quality of their brake sand their ability to use them.

First, Break All The Rules, Page 101

As a manager, your job is not to teach people talent. Your job is to help them earn the accolade ‘talented’ by matching their talent to their role.

Management, Page 101

The consumer – that is, the ultimate user of a product or service – is always a customer. But he is never the customer; there are usually at least two, sometimes more.

Tribes, Page 101

Instead of wondering when your next vacation is, maybe you ought to set up a life you don’t need to escape from.