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…a range of studies show that the best judgment and problem solving incorporates emotion. In fact, if emotion is entirely ignored in the decision-making equation, the results can be surprisingly harmful.
The most dangerous time in the hiring process is after someone has given notice at her previous organization and hasn’t yet started at yours.
We need to be the guide standing on a platform above the trees, who can see the qualities of the forest itself, notice the pathways, and therefore help our people find their way through.
A business with a good definite plan will always be underrated in a world where people see the future as random.
…success more often comes from a series of small, seemingly unrelated steps than it does from carefully orchestrated strategies.
It’s difficult, if not impossible, to reinvent a company’s culture.









