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…studies [imply] that non-verbal cues are as or more important than verbal cues. The subtle circumstances surrounding how we say things may matter more than what we say.
…studies find that continual coaching has a powerful impact on performance. And goal setting has a stronger positive effect… when it is accompanied by feedback on progress.
Resonant relationships make us feel good and get more done because we are connected to and respectful of one another.
When a clash gets personal or emotional, we become self-righteous preachers of our own views, spiteful prosecutors of the other side, or single-minded politicians…
Positiveness is contagious… and spending time with a positive person makes you feel as though you can sprout wings and fly.
The agenda that generally inspires the greatest trust is seeking mutual benefit – genuinely wanting what’s best for everyone involved.
When you’re stuck in a down mood, it’s not a good time to make important decisions.
There may be enthusiasm about the purpose of a project but at the same time some resistance to actually fleshing out what fulfilling it in the real world might look like.
Humor can bring us together around our inescapable foibles, confusions, and miscommunications…









