Quotes

Good Boss, Bad Boss, Page 72

Wise bosses are devoted to knowing what they don’t know. They act boldly on facts they have right now, but search for signs they are wrong – seeking a healthy balance between courage and humility.

How to Become a Rainmaker, Page 72

Customers love questions. Customers love to talk. Customers feel more secure with the salesperson who asks questions and listens and takes notes.

Focus, Page 72

The unstated need to protect a treasured opinion (by discounting crucial disconfirming data) drives shared blind spots that lead to bad decisions.

Drive, Page 72

When people aren’t producing, companies typically resort to rewards or punishment.

Ogilvy on Advertising in the Digital Age, Page 072

The vast majority of content produced on the internet remains unread, unwatched, unseen, and unheard.

The Lean Startup, Page 72

…even the seasoned managers and executives at the world’s best-run companies struggle to consistently develop and launch innovative new products.

ReWork, Page 072

…figure out your epicenter. Which part of your equation can’t be removed?… When you find it, you’ll know.

Hacking Growth, Page 072

…no matter what business you’re in, you need to get out of the building to find out what your customers really want from you and your product.

Never Split the Difference, Page 72

…creating an empathetic relationship and encouraging your counterpart to expand on their situation is the basis of healthy human interaction.

Talent is Overrated, Page 72

If the activities that lead to greatness were easy and fun, then everyone would do them and they would not distinguish the best from the rest.