Quotes

How the Mighty Fall, Page 070

Audacious goals stimulate progress, but big bets without empirical validation, or that fly in the face of mounting evidence, can bring companies down, unless they’re blessed with unusual luck. And luck is not a reliable strategy.

The Inspirational Leader, Page 070

No company can ever have too many employees with excellent leadership qualities.

Unreasonable Hospitality, Page 070

Consistency is one of the most important and underrated aspects of being a leader.

The Rock Crusher, Page 070

Hangovers indicate that either work items are too large or too much work is being forced through the thin pipe, exceeding the team’s capacity.

Fail Fast, Fail Often, Page 070

…resist the inclination to be a perfectionist. Instead, find the cheapest, easiest thing to try that will get you into the mix of things, expose your work and ideas, and allow you to see how people respond.

A Sense of Urgency, Page 70

One apparent trend today is that more enterprises actually are listening more to frontline personnel.

Nudge, Page 070

…consistent and unwavering people, in the private or public sector, can move groups and practices in their preferred direction.

Leaders Eat Last, Page 70

…if we work environments in which trust is low, relationships are weak or transactional and stress and anxiety are normal, we become much more vulnerable to illness…

How the Mighty Fall, Page 070

…the greatest danger comes not in ignoring clear and unassailable facts, but in misinterpreting ambiguous data in situations when you face severe or catastrophic consequences if the ambiguity resolves itself in a way that’s not in your favor.

Unreasonable Hospitality, Page 070

…every once in a while, you’re going to mess up. When you do, apologize.