Quotes

A Sense of Urgency, Page 69

…cultural change often requires many years.

The Coaching Habit, Page 69

Ask the right questions if you’re going to find the right answers. – Vanessa Redgrave

The Peter Principle, Page 69

…man is essentially hierarchical by nature, and must and will have hierarchies, whether they be patriarchal, feudal, capitalistic or socialistic.

Lost and Founder, Page 069

…a company inherits its founder’s attributes – whether they be good or bad.

Thanks for the Feedback, Page 69

Your goal is to understand the feedback giver, and for them to understand you.

Leaders Eat Last, Page 69

As social animals, we feel stress when we feel unsupported. The subconscious unease, the feeling that we are responsible for ourselves and no one else is there to help, the feeling we get that most of the people with whom we work care primarily for themselves…

Predictably Irrational, Page 069

When social and market norms collide, trouble sets in.

A Sense of Urgency, Page 69

In terms of shrinking the disconnect between the inside and the outside of an organization, one method… is to listen very carefully… to the lower-level personnel who interface with customers.

The Enthusiastic Employee, Page 69

…organizations with enthusiastic employees are, on average, much higher performing organizations than the rest.

Start With No, Page 69

Effective negotiation is effective decision making, plain and simple, and the foundation of effective decision making is a valid mission and purpose to guide it.