Quotes

Management, Page 056

Knowledge workers expect continuous learning and continuous training. Above all, they want respect, not so much for themselves but for their area of knowledge.

Drive, Page 56

…extrinsic motivators – especially tangible, ‘if-then’ ones – can also reduce the depth of our thinking. They can focus our sights on only what’s immediately before us rather than what’s off in the distance.

Never Split the Difference, Page 56

…when you phrase a label as a neutral statement of understanding, it encourages your counterpart to be responsive.

It’s the Manager, Page 56

…data suggest that employees in today’s workforce expect their managers to coach them – primarily based on their strengths.

Working Identity, Page 056

When a relationship with a mentor deteriorates, or irreconcilable differences with our superiors arise, we experience more than mere disillusionment; our images of possible futures also change.

The Inspirational Leader, Page 056

Followers who fear their leaders are unlikely to challenge what their leaders say or think…

A Sense of Urgency, Page 56

…an ever-increasing body of research from neurologists and psychologists affirms that below the calm, logical veneer rages another world.

Focus, Page 56

Selecting one sharp focus requires inhibiting a multitude of others… That takes cognitive effort.

Quit, Page 56

If you are in a situation that carries with it a negative expected value, by all means quit. But keep going when you have a positive expected value.

Getting to Yes, Page 56

Often the wisest solutions, those that produce the maximum gain for you at the minimum cost to the other side, are produced only by strongly advocating your interests.