Quotes

Management, Page 052

…knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.

It’s the Manager, Page 52

Strong fit-to-role is predictive of performance and longevity.

The 5 Levels of Leadership, Page 052

…leaders are always taking people somewhere. They aren’t static. If there is no journey, there is no leadership.

Think Like a Champion, Page 052

If responsibility comes naturally to you, or if you enjoy that challenge, owning your own business is a good fit.

When, Page 52

…’vigilance breaks’ – brief pauses before high-stakes encounters to review instructions and guard against error.

Never Split the Difference, Page 52

Tactical empathy is understanding the feelings and mindset of another in the moment and also hearing what is behind those feelings so you can increase your influence…

It’s the Manager, Page 52

New employees need to feel like they belong. They need to know that their superiors and peers accept them.

The 5 Levels of Leadership, Page 053

Leaders who rely on their title or position to influence others just do not seem to work well with people. Some don’t even like people!

Think Like a Champion, Page 053

…business is very much about problem solving. If you can learn to deal with and solve problems, you will have a much bigger margin for success.

When, Page 53

Afternoons are the Bermuda Triangles of our days. Across many domains, the trough represents a danger zone for productivity, ethics, and health.