Quotes

How the Mighty Fall, Page 036

…great companies foster a productive tension between continuity and change.

Getting to Yes, Page 36

Even when negotiators are in the same room, communication from one to the other can seem like sending smoke signals in a high wind.

The Messy Middle, Page 036

With a commitment to suffering, teams are able to tolerate struggle and overcome major psychological challenges like, for example, throwing everything away and trying again.

The Peter Principle, Page 36

With planning and determination you, too, can make yourself either super-competent or super-incompetent.

How the Mighty Fall, Page 036

When institutions fail to distinguish between current practices and the enduring principles of their success, and mistakenly fossilize around their practices, they’ve set themselves up for decline.

Getting to Yes, Page 36

The need for listening is obvious, yet it is difficult to listen well, especially under stress of an ongoing negotiation.

The Messy Middle, Page 036

You can build a culture that is as much about the experience building the product together as it is about the product itself.

On Becoming a Leader, Page 036

Leadership courses can only teach skills. They can’t teach character or vision – and indeed they don’t even try. Developing character and vision is the way leaders invent themselves.

Good Boss, Bad Boss, Page 36

…a hallmark of effective bosses everywhere is that they doggedly protect their people.

What if it Does Work Out?, Page 036

If you’re like most people, you’ll feel that sense of excitement and then you’ll quickly start questioning whether your idea is realistic. Don’t!