Quotes

Reality is Broken, Page 32

Fiero is the Italian word for ‘pride… You know it when you feel it and when you see it. That’s because we almost all express fiero in exactly the same way: we throw our arms over our head and yell.

Overwhelmed, Page 32

In America, mothers today spend more time taking care of their children than mothers did in the 1960s, even though so many more are working, and working full-time, outside the home.

Give and Take, Page 32

Although takers tend to be dominant and controlling with subordinates, they’re surprisingly submissive and deferential toward superiors.

Never Split the Difference, Page 32

…your most powerful tool in any verbal communication is your voice. You can use your voice to intentionally reach into someone’s brain and flip an emotional switch.

A Game Plan for Life, Page 032

Discipline applied fairly and effectively rarely needs to be repeated.

The Inspirational Leader, Page 032

[Good managers] understand their employees’ needs, and they genuinely care about them.

How to Be a Great Boss, Page 32

…delegating is simple in theory but not easy in practice.

The Messy Middle, Page 032

While searching for a definitive answer, we often cherry-pick insights from experts or studies that support the view we already hold.

Thanks for the Feedback, Page 32

Appreciation motivates us – it gives us a bounce in our step and the energy to redouble our efforts.

Give and Take, Page 32

When takers deal with powerful people, they become convincing fakers. Takers want to be admired by influential superiors, so they go out of their way to charm and flatter.