Quotes

Traction, Page 30

If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. – Patrick Lencioni

The Peter Principle, Page 30

To the professional automaton it is clear that means are more important than ends; the paperwork is more important than the purpose for which it was originally designed.

Reality is Broken, Page 30

We’d be much better off avoiding easy fun and seeking out hard fun, or hard work that we enjoy…

First, Break All The Rules, Page 30

Retention and customer service both improve when employees have clear expectations, have an opportunity to do what they do best and feel like someone cares about them.

Give and Take, Page 30

Extensive research demonstrates that people with rich networks achieve higher performance ratings, get promoted faster, and earn more money.

Quit, Page 30

…most managers are reluctant to terminate personnel, hanging on to them too long.

Never Split the Difference, Page 30

When you slow the process down, you also calm it down. After all, if someone is talking, they’re not shooting.

Traction, Page 30

You need to create a vision that points the way to a greater good.

The No Asshole Rule, Page 30

Assholes have devastating cumulative effects…

Drive, Page 30

Just as oxen and then forklifts replaced simple physical labor, computers are replacing simple intellectual labor.