Quotes

Mistakes Were Made (but not by me), Page 311

All of us will have hard decisions to make at times in our lives; not all of them will be right, and not all of them will be wise.

Mistakes Were Made (but not by me), Page 311

If we can resist the temptation to justify our actions in a rigid, overconfident way, we can leave the door open to empathy and an appreciation of life’s complexity, including the possibility that what was right for us might not have been right for others.

The Messy Middle, Page 311

Give your customers something precious, something that cannot be easily scaled, automated, or commoditized.

Management, Page 312

An organization can perform only to the capacity of its individual workers; thus people decision must be right. There are dead-end jobs. But there are no unimportant jobs.

The Enthusiastic Employee, Page 312

…effectiveness and job satisfaction are greatly enhanced by organizing the teams around identified customers and setting the primary goal of the teams as meeting the needs of their customers in an efficient manner.

Inspired, Page 312

Good teams have a compelling product vision that they pursue with a missionary-like passion. Bad teams are mercenaries.

The Speed of Trust, Page 313

Forgiveness is not always easy… But whether or not we choose to trust, we always need to forgive – both for our own sake and for the sake of others.

Flawless Consulting, Page 313

Each intention of cultural change needs to find expression in the present, or it loses its credibility.

Influence, Page 313

…once a person’s self-image is altered, all sorts of subtle advantages become available to someone who wants to exploit the new image.

Flawless Consulting, Page 313

If we have not forgiven the past, we will keep trying to fix it.