Quotes

The Enthusiastic Employee, Page 396

When [people are treated as partners], the positive effects – the willingness of people to go all out in their performance – are profound.

Management, Page 396

…anyone who asks the question, What does the customer really buy? Will win the race.

Influence, Page 396

…all human societies have developed ways to respond together, in unison or coordination, with songs, marches, rituals, chants, prayers, and dances.

Management, Page 397

…anyone willing to use marketing as the basis for strategy is likely to acquire leadership in an industry or a market fast and almost without risk.

Influence, Page 397

…group solidarity serves societies’ interests well, producing degrees of loyalty and self-sacrifice normally associated with much smaller family units.

Influence, Page 398

…when people function together synchronously, they are on the same wavelength, literally.

Management, Page 399

The unexpected failure may be an equally important source of innovation opportunities.

Management, Page 400

Innovations that exploit changes in market structure are particularly effective if one very large manufacturer or supplier dominates the industry and its markets during a period of rapid growth.

Influence, Page 401

Because of a unique collection of detectible regularities (rhythm, meter, intensity, pulse, and time), music possesses rare coordinating power.

Thinking, Fast and Slow, Page 402

…one recipe for a dissatisfied adulthood is setting goals that are especially difficult to attain.