Quotes

The Messy Middle, Page 310

The nonscalable artistic elements of a product keep it from becoming a bland commodity.

Management, Page 310

The things a person cannot do are of little importance; instead, you must concentrate on the things they can do and determine whether they are the right strengths for this particular assignment.

Management, Page 311

If you fail to accept [the] responsibility of making sure that the appointee understands his or her new job, do not blame the new person if he or she ultimately fails. Blame yourself, for you have failed to do your duty as a manager.

The Enthusiastic Employee, Page 311

…a sense of accomplishment means completing something, doing a job from beginning to end so that a worker can see the fruits of her labor.

The Enthusiastic Employee, Page 311

…every effort should be made within the constraints of maintaining efficiency, to design work so that workers have a sense of completeness to their tasks.

Mistakes Were Made (but not by me), Page 311

Understanding how the mind yearns for consonance and rejects information that questions our beliefs, decisions, or preferences not only teaches us to be open to the possibilities of error but also helps us let go of the need to be right.

High Performance Habits, Page 311

Play is not indulgent; it’s crucial to creativity, health, healing, and happiness.

The Enthusiastic Employee, Page 311

…it is almost invariably desirable… to organize by self-managing teams (SMTs) that do have beginning-to-end responsibility for significant operations.

Mistakes Were Made (but not by me), Page 311

When confidence and convictions are unleavened by humility, by an acceptance of fallibility, people can easily cross the line from healthy self-assurance to arrogance.

The Enthusiastic Employee, Page 311

[Self-managing teams] are a complete and enriched set of responsibilities in which individual workers participate and from which, as a team, they obtain a sense of achievement and pride.