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…most organizations become worse in their ability to deliver consistent innovation as they grow, yet most people attribute this to staff quality, process, and communication issues of scale.
The brains of humans and other animals contain a mechanism that is designed to give priority to bad news.
In almost all studies on expert performance, the major thing that made the difference was not a person’s innate talents, but the hours of exposure and deliberate practice.
…we need to build elements of surprise, discovery, and not knowing into our interaction with clients.
If learning and change are truly our intent, a slower, more demanding, and more deliberative approach is required.
…healthy turnover [occurs] because people should not stay in jobs they dislike, and organizations should not want them to stay.
The first rule in decision making is that one does not make a decision unless there is disagreement.
…you usually don’t need to play brilliant hunches or score dramatic product breakthroughs to succeed.









