Quotes

The Messy Middle, Page 336

When you’re fully receptive, encounters of chance and mistakes of the eye become ideas.

Mistakes Were Made (but not by me), Page 336

Most people who get caught in a lie, mistake, or hypocritical dance feel sharp dissonance and are motivated to squirm out of it with a flurry of self-justification.

Influence, Page 336

…we accept inner responsibility for a behavior when we think we have chosen to perform it in the absence of strong outside pressure.

Influence, Page 336

…a strong threat… may motivate immediate compliance, but it is unlikely to produce long-term commitment.

Lean Thinking, Page 336

…recessions are precious things because they shake conventional wisdom, even complacent lean wisdom, and motivate managers to make hard choices.

The Enthusiastic Employee, Page 337

Catching people in the act… is usually reserved for misdeeds, but applying the same principle to good performance is exactly what managers should do.

Pour Your Heart Into It, Page 337

Success should not be measured in dollars. It’s about how you conduct the journey, and how big your heart is at the end of it.

Pour Your Heart Into It, Page 337

One person can only do so much. But if he gathers a company of people around him who are committed to the same goals, if he galvanizes them and inspires them and taps into their inner drive, they can perform miracles together.

The Enthusiastic Employee, Page 338

…recognition is vitally important to employees and that employees listen carefully to every word that is said when it is given.

Pour Your Heart Into It, Page 338

Victory is much more meaningful when it comes not just from the efforts of one person, but from the joint achievements of many.