Quotes

Influence, Page 327

The evidence is clear: the more effort that goes into a commitment, the greater its ability to influence the attitudes and actions of the person who made it.

Sooner Safer Happier, Page 327

…in order to survive and thrive, organizations need to have competence in the new means of production and new ways of working.

Pour Your Heart Into It, Page 327

History… shows that the biggest danger for retail and restaurant operators is a loss of focus.

High Performance Habits, Page 327

Confidence is the secret ingredient that makes you rise to the challenge.

Management, Page 328

Complicated controls do not work. They confuse. They misdirect attention away from what is to be controlled, and toward the mechanics and methodology of the control.

The Messy Middle, Page 328

Imagination happens only when your mind has the freedom to run rampant.

Pour Your Heart Into It, Page 328

A company whose management is not planning for the distant future can never grow beyond the latest faddish concept.

Sooner Safer Happier, Page 329

Riding roughshod over previous organizational scar tissue is unlikely to lead to good outcomes.

The Enthusiastic Employee, Page 329

Only under duress will employees pay attention to feedback from managers who know little or nothing about the workers’ jobs.

Thinking, Fast and Slow, Page 330

The power of format creates opportunities for manipulation, which people with an axe to grind know how to exploit.