Quotes

Management, Page 496

Organizations are no longer built on force. They are increasingly built on trust. Trust does not mean that people like one another. It means that people can trust one another.

Management, Page 500

A boss is anyone who has the power and anyone who is likely – let alone certain – to be listened to when he or she has an opinion about you, your performance, your work, your competence and qualifications.

Management, Page 500

The first person on whom your performance depends is the boss, and the boss is thus the first person for whose performance you have to take responsibility.

Management, Page 503

Accept it – different people need to be informed differently. And if you don’t adjust yourself to the way each of your bosses gets the message, you’ll be ineffectual.

Management, Page 503

In an organization, there is no such thing as a pleasant surprise.

Management, Page 503

…all bosses need to be protected from surprises. Otherwise, they will not trust a subordinate, and with good reason.

Management, Page 523

It is time to give up thinking of jobs or career paths as we once did and to think in terms of taking on assignments and acquiring competencies one after the other.

Management, Page 525

In knowledge work, power comes from transmitting information to make it productive, not from hiding it.

Radical Candor, Page

Being a boss is hard for everyone, no matter how successful they appear on the outside.

A World Without Email, Page

Our belief that frenetic communication is somehow synonymous with work is largely a backfilled narrative we tell ourselves to make sense of sudden changes…