Quotes

The Enthusiastic Employee, Page 440

People resist changes they see as harmful to them or the organization, and they gladly welcome changes that they see as helpful.

Influence, Page 440

Novelty, transience, diversity, and acceleration are prime descriptors of civilized existence.

The Enthusiastic Employee, Page 441

…change must emanate from the top and be continually sustained by it.

Influence, Page 442

Because technology can evolve much faster than we can, our natural capacity to process information is likely to be increasingly inadequate to handle the abundance of change, choice, and challenge that is characteristic of modern life.

Influence, Page 444

…we should want to retaliate whenever we see someone betraying one of our rules of thumb for profit.

The Enthusiastic Employee, Page 451

…management must convey its excitement for the partnership approach, but do so in a way that is informative and realistic. Conviction and credibility – not salesmanship – are the keys.

The Enthusiastic Employee, Page 454

…culture change is a long journey because it is never done perfectly, even after a careful experimental introduction. We are dealing with human beings, and they never fail to surprise.

Management, Page 457

…an alliance may be the way to achieve genuine synergy between separate and independent companies.

Management, Page 464

In any organization, regardless of its mission, the CEO is the link between the inside, that is, the organization, and the outside, that is, society, the economy, technology, markets, customers, the media, public opinion.

Management, Page 481

Most people think they know what they are good at. They are usually wrong. People more often know what they are not good at – and even there, people are more often wrong than right.